Shipping Policy
Where We Ship
We currently ship to all locations across Israel. At this time, we do not offer international shipping.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or Israeli public holidays will be processed on the next business day.
Delivery Times
Once shipped, estimated delivery times are:
- Standard delivery: 3–5 business days
- Express delivery: 1–2 business days (where available)
Delivery times are estimates and may vary depending on your location and carrier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your location and chosen delivery method.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Wholesale Orders
Wholesale and bulk orders may have different shipping arrangements. Please contact us directly to discuss delivery options for large orders.
Returns & Exchanges
Return Eligibility
We accept returns within 14 days of delivery, provided the item is:
- Unused and in its original condition
- In its original packaging with all tags and accessories included
- Accompanied by proof of purchase
Items that have been used, modified, or damaged after delivery are not eligible for return.
How to Initiate a Return
- Contact us via our contact page within 14 days of receiving your order
- Include your order number and reason for return
- We will provide return instructions and a return address
- Ship the item back in its original packaging
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.
Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Exchanges
If you need a different size, color, or model, contact us and we'll do our best to accommodate an exchange subject to stock availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will resolve the issue at no additional cost to you.
Questions?
If you have any questions about shipping or returns, don't hesitate to get in touch. We're here to help.